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Shoppers are voicing their frustration due to a modification that led to items being listed as the wrong size.

The second-hand shopping app has altered its measurement guidelines for women's and children's clothes without notifying all users about the change.

Digital Channels Response

Many shoppers and sellers have taken to social media stating that platform listings now display a modified sizing category versus the original listing because of the remapping.

The company said the revised method more closely matches other platforms.

The platform has recommended to review their products and update the measurements by hand if necessary, causing user dissatisfaction.

Size Classification Updates

Previously, the sizes had both a single numeric size and a letter, for instance S/8 or M/10.

The revised method features a letter with a size spectrum for example S/UK 8-10.

With some products, the sizing has been recategorised - such as a large size was previously a 12 but now shows as UK 16-18.

Shopper Stories

Frankie Bridger, who produces content about larger sizing, explained the modification "makes transactions more difficult".

"Not many brands say XL is a 20-22," the way the service now categorizes.

Another user, based in Glasgow, explained products she uploaded on Vinted with size 14 labels were displaying on the service as size 20–22.

"If anyone [who is] size 20-22 buys them they will likely be quite upset," she stated.

Required Changes

A different user, based in Derby, explained she became annoyed by the change as she had to manually change the sizes on "every single listing".

"For me this is particularly frustrating, since I have chronic health issues and selling on Vinted has been paramount following partial earnings loss," she said.

Service Background

The app has more than 100 million shoppers, comprising 18 million UK members.

It has proved a popular alternative to second-hand platforms like eBay and Depop.

This represents another occasion when a surprising modification within the service has received backlash: last year, the service retracted a modification to its shipping options due to shopper criticism.